Support

Please find answers to the most commonly asked questions below. We will add to this section using customer feedback. Thank you 🙂

  1. Do I need a Kindle / eBook reader to read an eBook?
  2. What ereaders & devices can I read an eBook on?
  3. How can I buy a book for my Kindle?
  4. How do I read an eBook on my PC / MAC?
  5. Can I have my eBook on more than one device?
  6. Where can I buy a Kindle from?
  7. How many books can a Kindle store?
  8. How long does a Kindle Battery Last?
  9. Does PensUp offer hardback, paperback or audio versions of books?
  10. How can I get additional support for my purchase?

1. Do I need a Kindle / eBook reader to read an eBook?
You do not need a Kindle / eBook reader. Although, they are obviously designed with this in mind. There are a number of ways of reading eBook via PC, MAC, iPhone, iPad, Windows Phone 7, Android.Go to top

2. What ereaders & devices can I read an eBook on?
You can read your eBooks on PC, MAC, Blackberry, iPhone, IPad, Windows Phone 7 or Andriod device. If you are unsure please check out the Amazon Kindle Store or email us on support@pensup.co.uk and we will try our best to help out.Go to top

3. How can I buy a book for my Kindle?
There are several ways to buy a book for Kindle including via your Kindle itself and via the Amazon Kindle Store. Should you require any further support please email us on support@pensup.co.ukGo to top

4. How do I read an eBook on my PC / MAC?
When you go to the Amazon Kindle Store there is a link on the right hand side to download the PC or MAC Kindle Application that will enable you to read your eBooks and any you have purchased previously. Any further questions please email us on support@pensup.co.ukGo to top

5. Can I have my eBook on more than one device?
You can have your eBook on a number of devices at the same time. So for example on your PC & Kindle. It even remembers where you were last reading at opens it at the appropriate page!Go to top

6. Where can I buy a Kindle from?
kindle.pensup.co.uk will take you straight to the page you need. At time of writing Kindles are approximately £111. You can also buy them from selected retailers.Go to top

7. How many books can a Kindle store?
The Kindle can store approximately 3,500 books so you will never be short of reading materials. You can also download newspapers, magazines and other content from the Amazon Kindle Store.Go to top

8. How long does a Kindle Battery Last?
Up to Two Months without the Wireless Connection Activated or about 30 hours with it activated.Go to top

9. Does PensUp offer hardback, paperback or audio versions of books?
Not currently but we are looking into adding these products in response to customer enquiries. We will always offer all products in eBook format but not always in other formats.Go to top

10. How can I get additional support for my purchase?
For orders made through Amazon please contact them as we are unable to help. Technical questions or PenSup related queries email us at support@pensup.co.uk. If you are unsure email us and we will do our best to point you in the right direction.Go to top
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